Job Detail

Job Name :  I T Administrative Assistant

Salary :  $30,001 - $50,000    Location :  United States
Description :   We are looking for an additional phone receptionist / dispatcher. As a phone receptionist / dispatcher you will be the first point of contact for emailed support requests and technical phone support. You will also be the liaison between the Field

Engineers and the Client. This role requires the candidate to be accountable for working quickly and efficiently to provide fast response time. Candidates should have personable phone presence, ability to stay organized, make good judgments, and

follow up as promised/required.

Duties and Essential Job Functions:

* Responsible for answering phone calls and emails
* Work with various team members to negotiate and coordinate schedules
* Skills in organization and communications


* Create tickets for reported incidents and service requests
* Ability to contact 3rd party vendors to coordinate onsite visits and/or phone calls
* Constant phone work to ensure that engineers are on time for appointments
* Proactive calls to

clients to provide them updates
* Follow up calls to clients post-visit to ensure satisfaction
* Keep client documentation and Work Order Ticket system updated
* Ability to develop and document the role / processes and mature the position

This

position will demand respect from clients, and will require a confident personality. Self-managing is another absolute must attribute. You will not be micro-managed, so you need to be self-motivated and understand the business and instinctively know

what needs to be done to keep busy, productive, and keep customers happy. There would be training, obviously, but as the role matures, this will be required.

Applicants with technical backgrounds will be given priority response.

Karls

Technology is currently 8 employees strong with various practices under one roof: IT Services (Field Engineering and Help Desk), Development (Websites, SEO, SEM, SQL, Programming), Telephony Services (VOIP and Cabling), and Help Desk services (We

support several medium sized businesses as their helpdesk).

We truly want our employees to ultimately retire with us as we encourage growth, certifications, training, and changes in career path within the organization. With the various practices

within Karls Technology, there are many opportunities for growth and advancement; however, we'd like this hire to commit to this role for at least 1 year as to develop and document the role, processes, work flows, etc.
Industry :   Technology
Job Type :   Full Time