Job Detail

Location :  Canada

Job Name :  10014 - Application Support Analyst

Description :   Company Description:

TEEMA Solutions Group is one of the fastest growing companies in North America, and a leader in the staffing industry. Our unique two-tier model enables us to deliver full cycle staffing solutions from talent management to

project system integrations. TEEMA made the PROFIT HOT 50 list for the second year, placing No. 44 with a two-year revenue growth of 420%.

Job Description:

Title:    Application Support Analyst

Ref:  10014

Location: Mississauga, ON

Term:

Permanent Full Time

Overview: 

 

Our Mississauga based client is the leading provider of creative and effective financial software solutions which are targeted primarily at corporations in all industries seeking functionally rich budgeting,

planning, forecasting, financial consolidation, reporting, dashboards, scorecards and sales performance applications.

Were currently help them find an Application Support Analyst (ASA) to join their consistently growing team.  This person needs to

be a dynamic individual who is customer focused who wants to work in a fast paced environment (this role isn??t focused on network administration).  We need someone with an excellent technical grasp of software, balanced by strong problem

solving and customer management skills. 

Things you need to have:



Minimum 2 years application support work experience


Excellent problem solving, analytical and critical thinking skills


Self-motivated individual who is able to work

independently and with other members of a team


Experience supporting Microsoft SQL Server 2012, 2008 R2


Excellent written and verbal communication skills


Must be legally entitled to work in Canada and able to travel to the United

States



It would be nice if you also had:



Diploma or degree with a Computing, Business or Accounting focus


Windows Server and Microsoft SQL certifications


Experience with virtualization (VMware, Hyper-V) technology is an

asset


Working knowledge of accounting or financial applications is a bonus        



What you will be doing:



Provide technical, product expertise and guidance to external Customers, partners and internal staff


Resolve

customers technical and product related issues within service levels


Work independently and proactively to manage customer issues with regards to expectations, issue priority, resolution time and workaround acceptance to ensure a positive

customer experience


Maintain customer communication while issues are open, regardless of issue escalation


Conduct detailed technical diagnostics of customer issues, leveraging internal knowledgebase, technical resources and supporting staff

resolve or escalate customer issues


Accurately document all customer interactions related to a customer issue in the issue tracking software for knowledge transfer and future use


Works closely with various departments to ensure solution

resolution and excellent customer service for clients.