Job Detail

Location :  Canada

Job Name :  10128 - In-Home Repair Technician

Description :   Company Description:

At TEEMA, we are focused on providing Staffing and Technology Solutions that achieve targeted results. Everything we do comes down to helping clients align their People, Process, and Technology. Our staffing experts are the

most highly tenured in the industry. Each TEEMA Member brings experience, skill and acumen across a variety of specialties, industries and public service sectors.

Job Description:



Title: In-Home Repair Technician

Ref : 10128

Location:

Edmonton, AB

Term: Permanent full time



Overview:

Our client requires a certified In-Home electronics repair technician to join their Edmonton team. This is an opportunity for someone perhaps currently at a repair depot that would like an

opportunity to work throughout the city, and help form the standards, processes and leadership for this new service offering.



Things you need to have:



3+ years Experience in diagnosis and repair of consumer electronics and multi-brand

appliance products


1+ years In Home Repair Experience


1+ years Customer facing experience (customer service/sales)


5+ years Valid driverís license with an excellent driving record


Must pass criminal background check and be legally

bondable


Able to commute throughout the Edmonton region with company supplied vehicles.


The Technician will be interacting directly with customers and performing work in their homes so good communication skills and strong customer service

skills are necessary


Must have good organizational skills and be a self-starter


Team work is crucial since the Technician will interact daily with the IHR Team Lead/Manager, store level personnel and depot personnel to complete the job

(technical support, parts ordering, administrative tasks etc.)


Must be computer savvy and have experience with commonly used computer applications including Windows, internet browser and Microsoft Office


Heavy Lifting may be required up to

75 lbs





What you will be doing:

REPAIRS:



Uses service manuals, various service packages, schematics, navigate vendor websites and associated test equipment to troubleshoot and repair software & hardware issues at customersí homes in a

timely and cost-effective manner.


Work with IHR Manager/IHR Team Lead/vendors/depots/stores to order and receive the necessary parts to complete the repairs, as well as obtain technical support when required. High attention to detail and

accuracy is a must.


Goal is to achieve a high first time completion rate.



ADMINISTRATION:



Completes all required paperwork and documentation thoroughly, accurately and in a timely manner.


Exercises care in avoiding errors and

re-work, and pays attention to details.


Accurately enters appropriate data into the computer system, as required.


Maintains paperwork in an organized fashion for easy retrieval and reference



PRODUCTIVITY:



Achieves or exceeds:

productivity goals, turnaround time, and repeat repairs performance measures.


Identifies processes that negatively impact productivity/efficiency and contributes ideas to improve them.



TRAINING:



Successfully completes all mandated

technical and process training and provides technical support to others where required



SAFETY/SECURITY:



Keeps all work areas - within vehicle and within a customersí home - clean, neat and organized. Identifies security risks and takes

appropriate corrective measures.



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